Account Deletion

Account-deletion instructions updated July 31, 2026.

The Homies is operated by Motivated Moms LLC. You can delete a signed-in account in the app or request deletion from any browser without reinstalling the app.

Option 1: Delete your account in The Homies app

1. Sign in to the account you want to delete.
2. Open Settings.
3. Open Billing & Account or the account/privacy section shown for your role.
4. Select Delete Account.
5. Review the warning, reauthenticate if requested, and confirm deletion.

The guarded in-app flow erases application data immediately when it can. If a dependency is temporarily unavailable, the request is protected and retried or routed for support follow-up.

Option 2: Request deletion from the web

Email privacy@motivatedmoms.com with the subject “The Homies account deletion request.” You do not need the app installed.

Please include:

• The email address or username associated with the account.
• Whether you want to delete your own member account, a child or managed profile, or the entire Crew.
• If known, the Crew name and sign-in method used.

Do not send your password, one-time verification code, full payment-card number, government ID, or a child’s sensitive information by ordinary email. We will never ask for your password.

Verification

To protect account and household information, we may ask you to sign in again or verify control of the account email or linked sign-in. A request concerning a child or managed profile must come from a parent, legal guardian, or authorized household organizer. We verify control of the relevant adult account and authority to act before disclosing or deleting child information.

If additional evidence is necessary, we will provide an appropriate secure method. Do not send identity documents unless we specifically request them through that method. Conflicting parent or guardian claims, custody disputes, legal holds, and requests that could expose another member’s information may require additional review.

What deletion removes

Deleting a member account removes the member profile, linked sign-ins, registered devices and push addresses, reminders, completions, preferences, social profile and connections, Screen Time policy metadata stored by the Service, and other personal application data associated with that member.

In a continuing Crew, shared assignments may be deleted or transferred to another member so the remaining Crew can retain its shared task list. Deleting the final member removes the Crew and its application data.

Device-local Screen Time selections or tokens can be cleared by turning off the rule, removing the applicable device permission, or uninstalling the app as permitted by the platform.

Information that may remain temporarily or for limited purposes

• Automated database backups: configured for 35 days. Deleted records may remain in a backup until that backup expires and are not restored for ordinary product use.
• Operational and security logs: production application and database logs are configured for 180 days.
• Failed reminder-delivery queue items: configured for 14 days.
• Security and billing safeguards: limited one-way authentication tombstones and opaque retired billing identifiers may remain to prevent deleted identities or billing records from being incorrectly reattached.
• Required records: limited transaction, tax, accounting, dispute, security, or legal records may be retained when required.
• Service providers: Apple, Google, RevenueCat, Expo, identity providers, and support providers may retain records under their own policies and legal obligations.

The remaining one-way tombstones do not contain the original authentication subject, username, or full payment information after deletion completes.

Subscriptions must be canceled separately

Deleting The Homies data does not cancel an Apple App Store, Google Play, or other external subscription. Cancel renewal through the provider that bills you. Deleting the app alone also does not cancel a subscription.

Timing and confirmation

The in-app flow erases application data immediately when it can. For a request sent by email, we will verify the request, confirm its scope, provide the expected timing, and confirm completion. Retained backups, logs, provider records, and required records expire or are handled according to the periods and exceptions above.

Questions or other privacy requests

For access, correction, export, or deletion questions, email privacy@motivatedmoms.com. Read the The Homies Privacy Policy for more information, or visit The Homies Support for product help.